Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

8628 144th Street, Jamaica NY 11435

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REPLACEMENT PROCESS

If you find any kind of problems after receiving your product (such as physically damaged product, product does not function properly, product not same as displayed on image), you can receive replacement of your product. In such cases, please, inform us through an e-mail to complain@lubabaexpress.com. Please, note that lubabaexpress.com will bear all shipment charge for this type of replacement.

REFUNDS PROCESS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least twenty-one (21) business days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement, depending on your credit/debit card company/bank. We will notify you by email when your refund has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customerservice@lubabaexpress.com to arrange a refund or exchange and filled up and submit return request form at lubabaexpress website/mobile apps. Add return acceptance confirmation with return package.

 Please Note

  • SALE items are FINAL SALE and cannot be returned.
  •     SALE over 50% discounted items is FINAL SALE and cannot be returned.
  • BUY ONE and GET ONE FREE is FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: E-mail: info@lubabaexpress.com

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